Instant Screen Sharing & Remote Assistance

Connect with Jordan in 3 Simple Steps

Detected System: Windows Temporary session closes completely when your support call ends.

Select Your Operating System

Step-by-Step Walkthrough

Follow these three quick steps while on the phone with Jordan.

1 Launch

Click the blue download button above and open JordanSupport from your downloads bar.

2 Authorize

👉 Click the "Yes" Button (Highlighted Above)

Click "Yes" when the blue & white Windows User Account Control (UAC) window pops up.

Look at the middle of your screen: Your screen will dim and this blue & white User Account Control box pops up automatically.
Click "Yes" on the left: Move your mouse to the highlighted Yes button (see red arrow above) and click once.
Don't see the popup? Look at the very bottom bar of your screen (Taskbar) and click the flashing blue & gold shield icon 🛡️, then click Yes.

3 Connect

Read the 9-Digit ID and One-Time Password to Jordan over the phone.

Advanced Support Utilities

Expand either panel below if Jordan asks to verify your connection speed or system permissions.

Client Pre-Flight Diagnostics & Speed Check Verify your detected OS, display resolution, and live relay latency to rowe.support

Operating System Detecting...

Browser & Screen Detecting...

Relay Latency (rowe.support) Click "Run Check"

Support Mode QuickSupport (Ad-Hoc)

macOS, Windows UAC & Mobile Permission Guide Step-by-step instructions for Screen Recording, Accessibility, and User Account Control

Automatic Popup: As soon as you open JordanSupport, your screen dims and the blue User Account Control (UAC) window appears.
Click "Yes": Click the Yes button on the left (pointed to by the red arrow).
Hidden Popup Tip: If you don't see it, click the flashing blue & gold shield icon 🛡️ on your bottom taskbar.

Fastest Shortcut: Click "Open System Settings" on the popup — or click the Apple icon  in the top-left corner → System Settings → Privacy & Security.
Screen Recording: Click Screen Recording and click the switch next to JordanSupport / RustDesk so it turns Green (ON).
Accessibility: Go back one step, click Accessibility, and turn the switch next to JordanSupport / RustDesk Green (ON) so Jordan can move your mouse.

Open App: Open RustDesk and tap the Share Screen icon (two arrows at the very bottom of your screen).
Start Service: Tap the blue Start Service button.
Tap "Start Broadcast": When the grey Apple box appears in the middle of your screen, tap Start Broadcast (red arrow).

Open App: Open JordanSupport, tap Share Screen at the bottom, and tap Start Service.
Choose Entire Screen: If the popup shows a dropdown menu, select Entire screen.
Tap "Start now": Tap the blue Start now (or Allow) button in the bottom-right corner (red arrow).